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Case Study
Learn how CarTronics increased its revenue by 500% and tripled its Google Reviews in just one year.
500% Increase in revenue
in one year
3x Tripled Google Reviews in less than one year
80% Decreased no-show rate from 50% to 10%
Region
Chicago, United States
Shop Type
Independent Repair
Using AutoLeap since
2021
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Transform your shop like CarTronics Auto Repair did. Your success story starts here.
Syed Kazmi opened his auto repair shop, CarTronics Auto Repair, in January 2020 in a bustling shopping area in the suburbs of Chicago, Illinois. Just a little over a month later, the COVID-19 pandemic hit and the country shut down.
Despite the unknowns, Kazmi kept a cool head and petitioned city leaders to deem his auto repair shop as an essential business. “We were the only ones in town open,” says Kazmi, which ultimately led to an influx of new customers needing auto service, as well as securing key fleet accounts with Amazon, AESA.
As CarTronics grew from small auto repairs to large fleet accounts, Kazmi discovered his previous auto shop software just couldn’t keep up. It integrated “horribly” with QuickBooks, slowed down his invoicing process, muddled his maintenance records, and completely failed when it came to offering software support.
One year ago, Kazmi discovered the all-in-one functionality of AutoLeap, an award-winning auto shop software, which he now uses to run his shop more efficiently.
“In one year of using AutoLeap, my revenue literally grew by 500 percent,” Kazmi says. “AutoLeap is an integral part of my company.”
Kazmi says the old software just bogged him down. When customers called to inquire about previous repairs and maintenance, he had no way of tracking history. When he tried to issue quick estimates to secure more jobs, the process took hours instead of minutes.
Ultimately, he just got fed up with the lack of back-end customer support.
“We couldn’t ramp up our business,” Kazmi says. “They just never responded in a timely manner. The only way to communicate with them was to send them an email and wait for a response.”
He searched online for a more functional auto shop software provider, and immediately found AutoLeap.
When choosing a software provider, Kazmi considers one important question: “Is this going to generate more profit for me?” Hands down, he says, AutoLeap delivered on that promise.
Key features for CarTronics include:
Customers love receiving their digital vehicle inspection (DVI) by text or email with photos that clearly show the specific repairs needed on their vehicles.
“Photographs are very powerful marketing tools,” Kazmi says. “Once you take pictures of that damaged component or that nasty oil leak… attach it to their written estimate and send it off to them digitally, they see those pictures on their phone. The pictures themselves make the sale. I don’t have to explain any further.”
Text and email reminders for appointments, alerts about repairs, and when to pick up.
Text or email with a direct link to pay invoices online.
Text or email with a link to leave immediate positive Google review.
As more fleet accounts rolled in, Kazmi says AutoLeap helped him increase his shop’s efficiency, which ultimately led to even more fleet-level jobs.
Before AutoLeap, CarTronics had 20 reviews and a 3-star rating. After one year on AutoLeap, CarTronics tripled its Google reviews to 62 and improved its ranking to 4.2 stars.
By including a direct link to leave a Google review in the automated invoice sent to the customer, Kazmi says AutoLeap makes it much easier for his customers to leave a review.
Kazmi says CarTronics has achieved significant growth and improvement in its results ever since being on AutoLeap:
“If you decide to go with AutoLeap, you’ll be making the best move for your business,” Kazmi says.
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76%
Increase in Shop
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340%
Increase in Google Reviews
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Support Response Time
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25%
Increase in operational efficiency.
40%
Reduction in manual invoicing time.
Managing an auto repair shop doesn’t have to be complex. AutoLeap seamlessly connects scheduling, estimates, inspections, parts, work boards, reporting, and more.
AutoLeap is an all-in-one auto repair shop management software that helps shop owners streamline operations and boost profitability.
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Locations
3405 Piedmont Rd NE , Suite 220, Atlanta, GA 30305
333 Bay St. #2400 , Toronto, ON M5H 2T6, Canada
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