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Case Study
Learn how Steve and Sons Auto Repair improved its overall efficiency and enhanced customer communication with AutoLeap.
50% Decrease in Administrative
Time
Decrease in Estimate
Creation Time
Region
Florida, United States
Shop Type
Independent Repair Shop
Using AutoLeap since
2022
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“I screwed it up pretty bad, and brought it to a transmission shop,” Steve says. “Oh, [the shop’s owner] just ripped me for about 20 minutes, telling me I had no business touching tools.”
Undeterred by the scolding, Steve decided to prove him wrong.
“I told him, ‘I’m coming back tomorrow and you’re going to teach me how to be a mechanic. I’ll do it for free. I just need to get out of the house, so I don’t get divorced,’” Steve says. “I never missed a day for two years.”
An opportunity had presented itself to open his own shop and after being assured he was ready to do so by his mentor he opened his shop a week later and the rest is history. The four-person shop includes Steve, his two teenage sons, and one other full-time mechanic.
“If you’ve got a problem, I’m going to give you a solution,” Steve says. “I work hard to get the customer. The money is going to come.”
After trying a previous auto repair shop software to run the business, Steve discovered the software’s interface didn’t matter as much to him as good customer communication.
“We learned that in the military. You can figure out how to click stuff, but if you can’t talk to your customer and be able to give them the information they need, then it did me no good,” he says.
Frustrated by delayed responses to his questions as well as charging him add-on fees for needed features, Steve dropped the old software and decided to give AutoLeap, a leading automobile repair shop software, a test drive.
For Steve and Sons, putting customers first means communicating auto repair problems quickly with full transparency, charging a fair price for the repair, and sometimes working with customers on a payment schedule.
“I like to help my customers, because that’s hard-earned money for them,” Steve says. “They work harder for that money than I do to fix their problem, honestly. And I have to take that into account.”
“AutoLeap actually helped me adjust my labor rate, too,” he says. “I realized how cheap I was after I talked to other people. AutoLeap helps me see all the numbers.”
“I like to help my customers, because that’s hard-earned money for them,” Steve says. “They work harder for that money than I do to fix their problem, honestly. And I have to take that into account.”
“We’re communicating with you all along the way, but AutoLeap does it for us,” he adds.
Steve and Sons strives to build a reputation with customers as a trustworthy auto repair shop they can depend on, and one they can work with to afford auto repairs.
For instance, one recent customer brought in a 2012 Volvo after a local dealership told them they needed to pay $13,000 for a new engine. The actual problem was simply a bad fuel injector, Steve says, which only cost the customer about $300.
“It’s 1% (of auto mechanics) that makes us all look bad,” he says.
In addition to building trust, the automated communication and efficiency gained through AutoLeap helps Steve and Sons work faster and service more vehicles.
“I’m probably spending about an hour less per customer,” Steve says, since using AutoLeap. “Which flips around to spending an hour more on your car or the other customer’s car.”
In the shop’s previous life, Steve says, it took the owner’s wife about 45 minutes to walk around and collect enough information to manually create a repair estimate for one customer. And things sometimes got missed.
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Managing an auto repair shop doesn’t have to be complex. AutoLeap seamlessly connects scheduling, estimates, inspections, parts, work boards, reporting, and more.
AutoLeap is an all-in-one auto repair shop management software that helps shop owners streamline operations and boost profitability.
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Locations
3405 Piedmont Rd NE , Suite 220, Atlanta, GA 30305
333 Bay St. #2400 , Toronto, ON M5H 2T6, Canada
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